Actifai, an AI software company helping broadband service providers (BSPs) drive revenue and subscriber growth, and GOCare, a leading digital customer experience platform built for BSPs, announced their new strategic partnership. The collaboration blends Actifai’s real-time sales intelligence with GOCare’s advanced communication and support capabilities—unlocking smarter, more personalized customer experiences while extending new sales, marketing, and retention tools to service providers.
The companies share several ISP customers and are actively exploring opportunities to integrate Actifai’s predictive targeting, messaging, and sales optimization with GOCare’s digital experience tools—including SMS, email, and AI-driven analysis of customer communications. The partnership is expected to support a range of future use cases, including re-engaging customers who abandon online checkouts, delivering seamless order confirmations across channels, and executing personalized acquisition, upsell, and retention campaigns—all built leveraging Actifai’s AI and delivered via GOCare’s trusted platform.
“It’s the perfect time to be partnering with GOCare to bring more intelligent, coordinated CX capabilities to broadband providers,” said Ned Brody, CEO at Actifai. “By bringing our sales and marketing AI together with GOCare’s communications platform, we’re giving ISPs a better way to reach customers, whether it’s at the point of sale or further down the line. It makes things smoother for subscribers and drives meaningful revenue improvement for providers.”
Mike Roddy, CEO of GOCare, added: “This partnership brings together two complementary platforms that are deeply focused on enhancing the buying experience as well as the routine touchpoints a subscriber experiences during their life-cycle. Actifai delivers precise intelligence on who to reach and what to offer, while GOCare empowers the subscriber with greater control over how they interact with their service provider. Together, we’re creating new ways for providers to streamline customer experiences, improve satisfaction, and unlock greater lifetime value.”
For more such updates, follow us on Google News Martech News