Altitude Software, the global cloud contact center software provider for customer engagement solutions has announced the launch of a solution that will enable video integration in Contact Centers, in partnership with Interactive Powers, a leader in software, video, and voice solutions.
This solution will be an asset that will empower the companies in safely elevating the journeys of customer experiences, all the while developing a new paradigm for interactions with Contact Centers worldwide.
In terms of Contact Centers interactions, videos are the next big thing for both – customers as well as the organizations. Organizations can reduce the time needed for assistance, generation of new leads, contact between customers and agents, and also improve the experiences for the customers by integrating video as an interactive and communication tool.
Altitude Software joined Interactive Powers in order to enable this solution of Contact Centers interactions which plays a critical role in the current scenarios of national as well as global isolation.
The software of Interactive Powers which is already integrated into the solution of Altitude, Altitude Xperience, delivers users with real-time control and visibility of interactions. This solution offers an array of features ranging from basic video and voice transmission in real-time conversations to recording interactions, file sharing, or giving access to more advanced features like screen sharing.
The CEO of Altitude Software, Alfredo Redondo, stated that video allows the creation of trust, proximity, and immediatism. The customers will be delivered with a more personalized experience, because of the inclusion of this visual component in their interactions. This will become an added advantage and will the digital and omnichannel businesses a competitive edge.
Organizations will be able to integrate these features into their Contact Centers easily and without any latency periods, all thanks to the WebRTC technology.
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Chandrima is a Content management executive with a flair for creating high quality content irrespective of genre. She believes in crafting stories irrespective of genre and bringing them to a creative form. Prior to working for MartechCube she was a Business Analyst with Capgemini.