Customer Experience, Service & Success

Arch RoamRight Wins Bronze Stevie® Award

Arch RoamRight’s customer service team recognized for its outstanding performance.

Travel insurance brand Arch RoamRight won a Bronze Stevie® Award in the Customer Service Department of the Year category in the 19th annual International Business Awards® (IBA).

“We are honored to receive this award. At Arch, we continually strive to improve our customers’ experiences during these ever-changing times,” said Tim Dodge, Vice President of Marketing at Arch RoamRight. “Excellence in customer service and responsiveness have always been a critical part of the overall value we provide to our customers and partners. Being passionate about the voice of the customer is at the essence of every customer interaction.”

The IBAs are the world’s premier business awards program. All individuals and organizations worldwide — public and private, for-profit and non-profit, large and small — are eligible to submit nominations. The 2022 IBAs received entries from organizations in 67 nations and territories.

Remarks from the IBA judges included: “Arch RoamRight has delivered exceptional customer service in the pandemic. Their growth is an excellent representation of their good work!” and “[There is] clear evidence of a focus on customer success and a program for employee development to ensure this.” Another judge commented, “How the team quickly learnt to work under challenging circumstances and was able to provide the best service is impressive.”

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