Customer Experience, Service & Success

Astute Receives 2020 Customer Experience Innovation Award

Astute customer engagement platform honored for improving customer service technology
customer experience services

Astute, Inc. (“Astute”), leading customer engagement and Voice of the Customer (“VoC”) platform, today announced that TMC, a global, integrated media company, has named its customer engagement platform a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2020 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

“We are honored to be recognized by TMC for our commitment to continued innovation and client success,” said Alex George, Astute President, and CTO. “Our goal is to improve customer experiences for everyone. Our technology enables enterprise customer service teams to speed through the most tedious and time-consuming parts of their processes, freeing agents to focus on creating more meaningful, trust-building interactions with customers.”

Astute’s customer engagement software makes it easy for companies to engage and delight individual customers across all channels while gathering first-hand insight to improve experiences for everyone. Astute blends AI-driven customer self-service, best-of-breed agent desktop, and powerful customer analytics to drive efficiency, loyalty, and brand protection for consumer brands all over the world.

“Congratulations to Astute for receiving a 2020 Customer Experience Innovation Award. Astute’s customer engagement platform has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from Astute in 2021 and beyond.”

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