Customer Experience, Service & Success

Avionos Offers Salesforce™ Development and Marketing Support

Avionos Operate gives clients 24x7 digital support with a team of Salesforce platform experts to accelerate business outcomes
customer experience

Avionos, which designs and implements digital commerce and marketing solutions, recently announced the launch of its new Avionos Operate service, a virtual, digital service offering that provides 24x7x365 support for Salesforce solutions development and integrated marketing operations. Avionos Operate ensures risk remediation, business continuity, stability, and growth for organizations, which is critical during uncertain market conditions.

Avionos Operate serves as an extension of its clients’ teams for Salesforce B2B Commerce™, Salesforce Sales Cloud™, Salesforce Service Cloud™, or Salesforce Community Cloud™ configuration, enhancements, and upgrades, as well as to solve technical issues quickly. It also supports Salesforce Marketing Cloud™ operations and execution. The service enables Salesforce customers to leverage their technology investment to its fullest potential.

“The Salesforce product ecosystem can be leveraged to support almost any business initiatives and objectives, if clients know how to use it effectively. It’s not uncommon for people to implement one or multiple Salesforce Clouds and not experience the full value of the platform and their investment,” said Ashley O’Connell, Avionos Operate Practice Lead. “We have Salesforce experts across every product area that can help our clients achieve real business outcomes like more online revenue from Salesforce B2B Commerce, better engagement with Salesforce Marketing Cloud, and better customer service through Salesforce Service Cloud. We’re excited to help our clients decrease cost and see better results with Salesforce.”

Avionos Operate supports its clients’ full lifecycle needs, connecting customer journeys from platform operations to integrated marketing execution. It leverages a blended on and off-shore team from Chicago, New York, and Bogota, CO to drive efficiency and cost-savings without jeopardizing quality. Additionally, clients have access to Avionos’ full suite of services, enabling them to respond to changes in customer needs faster by tapping into Avionos’ design, UX, and strategy services when they need it.

Avionos Operate includes:

  • Dedicated Customer Success Manager: Rapid response for issues and enhancements as well as personalized guidance in tackling strategic roadmapping.
  • 24x7x365 Coverage: A full virtual operations team that provides seamless, cloud-enabled client support any time and any way clients need it.
  • Universal Support: It supports break-fix, configuration, user support, enhancements, patching and upgrades without differentiation of hours.
  • Technical services like defect resolution, new platform features, security patches and more.
  • Integrated marketing services like campaign management, creative and interactive email, product content copywriting and authoring, SEO research, analytics and more.

“Salesforce provides a comprehensive platform for online and offline engagement with customers and partners,” said Craig Traxler, head of emerging technology for Avionos. “We’ve partnered with clients in process manufacturing, distribution, continuing education, hi-tech, standards publishing, financial services and other verticals to drive digital transformation yielding increased customer revenue, improved customer satisfaction, and operational efficiency by leveraging cross-cloud solutions to their fullest ability. Avionos Operate enables our clients to continue their digital transformation journey in a consistent and cost-effective manner.”

To learn more about Avionos Operate, please check out:

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