Avochato, the leading provider of advanced messaging software, has been named a 2022 Cool Vendor based on the report titled, “Cool Vendors™ in AI and Automation for CSP Operations and Engagement” by Pulkit Pandey, Peter Liu, Amresh Nandan, Lisa Unden-Farboud, and Brian Doherty at Gartner®, Inc.
The report highlights innovative vendors that help organizations adopt AI and automation capabilities into their customer experience (CX) and operations. Gartner’s report points out, “Technology and service providers in the CSP industry must keep an eye on innovations by Cool Vendors for partnerships and ecosystem development.”
Avochato’s messaging software makes it easy for organizations to connect with their customers over SMS, live chat, voice, and WhatsApp. The platform combines functionality, depth, and automation with user simplicity, featuring rich API integrations into market-leading CRM and support systems (e.g. Salesforce, Slack, Okta, Zapier, and Microsoft Teams and Azure), along with custom integrations where orchestration is enabled by smart skills routing.
“It’s a unique honor to receive this recognition from Gartner,” said Alex De Simone, CEO and Co-Founder of Avochato. “We’re excited to share valuable insights with our customers through next-gen technology as machine learning and natural language processing gain maturity in the coming years.”
According to the Gartner report, “By 2025, AI will be the top category driving infrastructure decisions due to the maturation of the AI market, resulting in a tenfold growth in compute requirements as compared to 2021.”
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