Chatbots, Conversational AI

Bandwidth Leads in IDC MarketScape for Worldwide CPaaS Providers


Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it has been named a Leader for the third consecutive time in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023).

“Bandwidth’s key differentiator is its global IP backbone and experience to offer reliable, high quality voice and messaging services to large enterprises and cloud providers,” said Courtney Munroe, IDC’s Research Vice President of Worldwide Telecommunications Research. “Through its Maestro platform, the company also plans to leverage AI capabilities to offer enhanced tools to enable personalization and enhanced CX through conversational AI and machine-learning-based fraud detection. This will help Bandwidth to further differentiate its portfolio and platform.”

“We’re honored to be recognized yet again as a Worldwide Leader in CPaaS by the IDC MarketScape,” said Anthony Bartolo, Bandwidth’s Chief Operating Officer. “Cloud communications is the fastest way for enterprises in today’s global economy to build a better brand experience, reduce operating costs, leverage emerging AI technologies, lighten regulatory burdens and simplify digital transformation company-wide. And they’re doing it with Bandwidth. We strongly believe our rare global footprint, powerful cloud platform and scalable offerings have become the most compelling route to the cloud.”

The IDC MarketScape report identified leading providers in the CPaaS market that vary in scale and scope but have been innovators over the years and helped to establish the segment. The IDC MarketScape considered the diversity of portfolios, the size and growth of revenues, and the ability to provide a platform for developers, ISVs, and corporations (MNCs). The primary focus of this study is platforms’ ability to facilitate the rapid development of real-time communications services that are both easy to create and are scalable. These platforms facilitate programmable, application programming interface- (API-) based voice and messaging to enable the creation of personalized and cost-effective agile enterprise cloud applications.

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