Mobile Apps

Best Upon Request Announces New Mobile App

mobile location tracker

Best Upon Request (BEST), a national provider of concierge services to businesses and healthcare, headquartered in Cincinnati, launched a new mobile app for customers to offload tasks and errands. The app, “BestURequest,” is available on the Apple App Store and Google Play. It is one of many ways BEST customers can contact their dedicated concierge, in addition to online, email, phone, text and even in person for on-site concierge programs.

Katie Schanne, BEST’s chief financial officer, said, “While we had a mobile app for years, this new version goes beyond basic functionality to be a can’t-live-without tool to help our customers maximize their daily life. It makes it even easier for our time-saving service to be at our customers’ fingertips.”

The app is available to employees of organizations, or patients at hospitals, that offer BEST’s concierge services as a benefit to them. Those eligible can use the app to enroll in the service, make requests 24/7, see request status, see service history, reorder a prior service request, and access their customer portal.

Customers can use the app to request a shopping trip to Costco or Kroger, a lunch or coffee delivery, shipping a care package, scheduling an oil change, or planning a vacation – to name a few examples.

In addition to the customer mobile app, BEST rolled out a mobile app designed specifically for concierges to increase their efficiency while serving their customers. This resource allows BEST team members to manage their appointments when running errands or when not at their desk.

BEST worked with the developer Red Hawk Technologies to create both mobile apps and integrate with BEST’s proprietary point-of-sale, CRM and scheduling system.

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