Customer Experience, Service & Success

BirdEye Announces Integration with Encompass by Ellie Mae

Partnership enables lenders to access BirdEye’s all-in-one customer experience software through leading digital mortgage technology by Ellie Mae.
customer experience software

BirdEye, an all-in-one customer experience software, today announced its partnership with Ellie Mae®. With this new and seamless integration, lenders using Ellie Mae’s Encompass® digital mortgage solution will now be able to automatically send review requests to their clients after a transaction is completed.

With BirdEye, businesses capture, analyze, and promote customer feedback in order to improve operations and drive sustainable revenue growth. BirdEye’s suite of products includes review monitoring, review generation, review marketing, customer referrals, customer surveys, social media management, customer support ticketing, online listings management, webchat, business insights and competitive benchmarking.

Ellie Mae is a leading provider of innovative on-demand software solutions and services for the residential mortgage industry. Ellie Mae empowers lenders and investors to engage homebuyers and efficiently originate, close, sell and purchase loans that maximize ROI across their business all from a single system of record. The platform delivers a true digital mortgage experience across the entire mortgage workflow for every channel, every loan transaction and every customer type.

“BirdEye is delighted to partner with Ellie Mae,” said David Tulkin, Director of Business Development. “Our secure, seamless integration with Encompass by Ellie Mae enables our clients to automatically collect customer feedback and grow their business. We look forward to a long, successful relationship with Ellie Mae.”

In 2019, BirdEye was ranked the #1 leader in Online Reputation Management and one of the #60 Best Software Companies worldwide by G2 Crowd, a peer review site for business software.

About BirdEye
BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye’s all-in-one platform to effectively manage their reviews, be found online, become the obvious choice, and increase revenue. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon, and Yahoo. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

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