Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it was awarded the 2024 Future of Work Product of the Year Award for its CCaaS and UCaaS platforms.
Presented by TMC, a global, integrated media company, the Future of Work Product of the Year Award recognizes the “best of the best,” showcasing the most innovative and disruptive products and solutions supporting a new era of productive work environments worldwide. Award winners recognize that the workplace has evolved due to the rise of remote work, new upskilling and reskilling needs, the adoption of AI and automation, a renewed focus on employee and customer experiences and other factors. And they have developed solutions to meet new standards for productivity and success.
“Our CX solutions are ideal for today’s hybrid workforce,” said George Mitsopoulos, Chief Operating Officer at Broadvoice. “With GoContact and b-hive, teams can seamlessly and securely connect and collaborate across locations, time zones and devices without missing a beat.”
Broadvoice delivers a range of communications capabilities rarely found together in enterprise cloud solutions. Broadvoice’s CCaaS platform, GoContact, is a breakthrough cloud-native contact center that combines advances in computing—the cloud, containers, microservices, AI and more—into an affordable and agile omnichannel solution. It delivers the personalized and optimized experiences customers expect by unifying interactions into a single solution and providing access to omnichannel data and analytics to maximize collaboration, productivity and ROI.
The b-hive UCaaS platform combines advances in computing—PBX, unified communications, collaboration features, a virtual call center and integrations for Salesforce, Microsoft Teams, Zapier, Webhooks and Zoho (launching this year)—into an easy-to-use platform. The platform seamlessly connects teams, letting users collaborate, improve customer experiences and make data-backed decisions with call analytics.
“I am honored to recognize Broadvoice with a 2024 Future of Work Product of the Year Award for its commitment to customer value and innovation,” said Rich Tehrani, CEO of TMC. “In the opinion of our judges and editorial team, GoContact and b-hive have proven to be among the best solutions across the diverse range of FoW offerings.”
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