Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), announced that ChannelVision Magazine awarded the new Broadvoice CCaaS solution with two 2023 Visionary Spotlight Awards. The communication provider’s cloud-native, low-code contact center solution was recognized for Best Emerging Technology Breakthrough and Contact Center/CCaaS Technology Innovation.
Introduced to the U.S. market in January 2023, the Broadvoice CCaaS platform delivers the most efficient contact center solution for optimized operations, customer experience and performance to help small and mid-market enterprises stay ahead in a competitive global marketplace.
“We’re thrilled to be recognized by ChannelVision for our innovative contact center technology that empowers businesses of all sizes to deliver transformative customer interactions and experiences that help global businesses scale and succeed. Broadvoice CCaaS is easy to use, manage and afford, delivering powerful performance and operational efficiency to drive ROI with industry-leading customer service every step of the way,” said George Mitsopoulos, Chief Product Officer at Broadvoice.
Broadvoice CCaaS is leading the global contact center market with a range of CX-driven features, including:
- Low IT resources. Broadvoice CCaaS is a cloud-native solution that doesn’t require coding and IT resources to use, manage or operate.
- Flexible pricing. Broadvoice CCaaS offers flexible pricing options that optimize performance features that power the unique needs of each business.
- Omnichannel capabilities. Broadvoice CCaaS delivers the power of omnichannel cloud communications, streamlining voice, chat, social media and email on one platform so agents can provide exceptional customer experience regardless of the channel.
- Smart Scripting. Broadvoice CCaaS leverages the power of a best-in-class, intuitive scripting technology to optimize scripts and agent performance in real-time for a better customer experience.
ChannelVision’s annual Visionary Spotlight Awards highlight channel and service provider innovations in communications. Winners exemplify creativity, capacity for future-thinking execution and feature set differentiation and offer channel partners opportunities to boost their roles as trusted providers.
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