bvoip, The MSP Communications Platform, is pleased to announce that their 1Stream 2.0 Voice Integration Platform Release, code-named Flash, is now available to all bvoip partners globally.
bvoip will be showcasing the new 1Stream Flash release at IT Nation Connect 2019 this week in Orlando, FL. IT Nation Connect is the preeminent IT & MSP Conference globally that is hosted by ConnectWise annually.
1Stream is a purpose built voice integration platform that delivers outcomes by enhancing key interactions while automating sales, service, and back office tasks. 1Stream is the evolution of bvoip’s integration development efforts that started as a MSP focused tool and has since expanded to helping MSP’s also offer similar style integration into their downstream end customers and their various CRM, ERP, and PSA line-of-business apps. This level of integration empowers bvoip partners to change the conversation with their end customers from infrastructure to more strategic business outcomes.
Key features in 1Stream FLASH 2.0:
- 5 Plans or Tiers of integration features to choose from
Lite – Basic Features
Starter – Adds Core Business Features
Enhanced – Adds Automation and API Features
Enterprise – Adds more Automation and Business Intelligence Features
Power – Adds Power Dialer Features
- New responsive Windows and Mac Clients
New app workflows that streamlines call tagging in one or two steps rather than multiple steps in the previous version
New app icons embedded into call history for call notes, calls tagged to tickets, calls tagged to opportunities
Easy new company or contact creation workflow
New Easier Ticket Status Filtering & Search
New Ticket internal notes fields now available (in addition customer facing note fields)
New Call Re-Association feature
- New Second Chance Call Recording Menu
To help users specifically track if call recordings made it into the CRM, ERP, PSA system
- New Multi-Screen pop functionality to pop various systems and screens that will help speed up calls
Critical to make sure users have all relevant information and access to progress customer calls
Example: Remote Access, RMM, PSA, Documentation, etc
- New Smart Call Transfer Option for Blind or Warm Call and Screen Transfers to other users or call queues
Helps one user to transfer call, notes, and screens to another user so that call handling does not require pulling up various systems again to progress calls
- New Call Control and Call Data API for partners that want to build integration into their own apps
Empowers organizations with self built apps to build voice and phone features on their own
- New Form Template and Snapshot Features
Ability to “snapshot” common forms for re-use across teams or departments to speed up data entry
Ability to set common language, notes, and user responses to speed up workflows
- New Business Intelligence Additions to Base Dashboard
In addition to Inbound Calls, Outbound Calls, Unanswered Calls, Call Time, Call Type, Extension, Originating Caller ID Name and Number, Destination, Status, Talk time, and Queue the following information will now be available for managers and supervisors
Call Notes, Ticket & Opportunity Icons that back link to ERP, CRM, PSA, and option to listen to call recordings within the web portal
- New Self Administration Control Menu
For account settings customizations, user creation / deletion, and various other settings
bvoip’s President & CEO, George Bardissi, had this to say “Real Advanced Integration is a main focus and strategic investment here at bvoip. Today, things like Click-to-Dial alone doesn’t cut it as integration anymore. Decision-makers of our partners and their customers are demanding real and meaningful workflow based integration that can actually enhance customer experience and elevate team effectiveness. The 1Stream Flash Release is the evolution of our efforts to mesh day-to-day phone system functionality with modern Contact Center based features which deliver business intelligence that you can actually act on.”
You can find out more about 1Stream by visiting https://www.bvoip.com/1stream