CallRail, a leading marketing attribution platform, announced today it was selected as an overall winner for the 2019 APPEALIE SaaS Awards for demonstrating outstanding customer satisfaction and success.
The annual APPEALIE awards celebrate technology applications that users can’t live without. Competing in a field of leading software platforms, CallRail earned the highly selective recognition of overall SaaS winner along with 14 other industry leaders, including Alteryx, Ceridian, SalesLoft, Slack and Zoom. APPEALIE’s panel of expert judges select winners using a combination of Net Promoter Scores™ (NPS), customer responses to APPEALIE’s proprietary survey, UI/UX and recent product improvements.
“We are honored to receive this award, as its customer-centric focus embodies CallRail’s commitment to the businesses we serve,” said Kevin Mann, CallRail’s co-founder and CPO. “Our team is constantly incorporating customer feedback to improve our platform. We’re thrilled to be named an APPEALIE overall SaaS winner and look forward to continuing to provide innovative solutions that help our customers stay competitive in the digital marketing landscape.”
CallRail helps marketers at businesses of all sizes identify which campaigns are driving quality leads. The company’s multi-touch attribution platform helps customers not only understand which marketing tactics result in phone calls and form submissions, but also the context of and information requested in each conversion, combining rock-solid quantitative data with more qualitative information.
CallRail’s ability to evolve based on customer needs and market trends has also contributed to its rapid growth. The company is regularly recognized as one of Atlanta’s fastest-growing companies and recently received a spot on the Inc. 5000 list of fastest-growing companies in America for the fourth consecutive year.
“The expectations of today’s software buyers and users increase each year. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences,” said Matt Harney, founder of APPEALIE.
Earlier this year, CallRail rolled out an agency partner program to open the door to more opportunities for agencies to attain their business goals including more leads, clear attribution and boosting their overall bottom line. From partnering with agencies to working with small businesses and franchises, CallRail prioritizes customer service every step of the way.
“CallRail exhibits the world-class customer service that we strive to provide to our franchisees every day,” said Alex Mercer, brand marketing consultant at Archadeck and Outdoor Lighting Perspectives. “They are always responsive and go the extra mile for our team. They are a great partner, and I would highly recommend CallRail to any franchise system!”
All APPEALIE Awards were presented last night at the 2019 SaaS conference in San Francisco.