CallTower, a global leader in cloud-based communications (unified communications, contact center, and collaboration solutions), is pleased to announce the successful acquisition of Genesys-led, CCaaS (Contact Center as a Service) provider, integrator, and managed services, Canada-based, Inoria Inc. This acquisition marks a strategic milestone in CallTower’s mission to deliver best-of-breed CCaaS solutions, expand its Customer Experience (CX) and Conversational Artificial Intelligence (CAI) capabilities to the global market.
In joining forces, CallTower and Inoria represent a dynamic convergence of some of the leading UCaaS and CCaaS providers. CallTower’s acquisition of Inoria strengthens its offerings with complete CX solutions, including professional and managed services. This partnership expands CallTower’s global reach and enhances its ability to meet diverse customer needs with tailored support and professional services.
A defining aspect of this collaboration lies in the expertise and innovative solutions brought by Inoria. Inoria was named the Genesys North America, Canada Partner of the Year for Genesys’ fiscal year 2024. Renowned for its technical expertise with Genesys CCaaS solutions including Genesys Cloud and Genesys Cloud AI, Inoria introduces a Genesys CX solution that seamlessly aligns with CallTower’s best-in-breed unified communications offerings. In addition to the Genesys offering, the Inoria solutions portfolio brings together other leading technology partnerships in CAI such as Kore.ai and Parloa – allowing the combined organizations to meet the unique needs of each customer. This union empowers enterprise customers with an expanded portfolio of cutting-edge cloud communication technologies, designed to meet the evolving demands of a global market. Enterprises will benefit from enhanced capabilities, broader solutions, and greater innovation that ultimately creates a richer, personalized experience for end customers.
“The acquisition of Inoria presents an exciting strategic opportunity for our customers, and partners, enhancing our growth in delivering global best-of-breed enterprise communication solutions,” said CallTower’s Chief Executive Officer, Bret England. “This acquisition offers our combined customers and the enterprise market with expanded communication solutions with extensive resources for design, licensing, implementation, integration, and support of an extensive list of CCaaS and CAI solutions along with our industry leading UCaaS offerings. CallTower and Inoria are planning a swift integration along with an expanded launch of innovative and connected global communications solutions. The full Inoria Team represents the best in the CCaaS business and there are tremendous similarities in culture and customer solution focused approach. CallTower is honored to include Inoria’s customers, employees and partners as we continue to grow with best-of-breed, global communication offerings.”
“Inoria’s investment from CallTower is pivotal for our company,” said Joe Bigio, Co-Founder & EVP of Inoria, Inc. “This unique partnership allows us to accelerate innovation, expand our services, reach new markets, and scale rapidly while delivering even greater value to our partners and enterprise customers across North America and speedily into Europe. We are thrilled to join forces with CallTower, whose expertise and resources will launch us into our next phase of growth. I am personally excited to join the CallTower executive team to lead the CCaaS, CX, and CAI organization and play a pivotal role in making CallTower a global industry leader in enterprise communications. As part of CallTower, Inoria remains committed to providing best-in-class solutions and service to our Canadian and US customers as we expand our offering into the global market.”
Through this acquisition, CallTower continues its commitment to delivering innovative solutions that empower businesses to connect, collaborate, and thrive. The combined expertise and resources of the two companies will ensure a seamless customer experience while positioning CallTower for sustained growth and leadership in the industry.
For more such updates, follow us on Google News Martech News