Retail, Proximity & IoT Marketing

Chatmeter Launches Mobile App to Streamline Customer Engagement and Support Real Time Reputation Management

As states and businesses reopen, app enables on-the-go location and hours updates, and faster responses to customers
iot marketing

Chatmeter, the leader in local search marketing and reputation management, today announced the launch of its new mobile app. The app brings key features from the Chatmeter LocationHQ reputation management and local SEO platform to mobile devices – providing marketers with the necessary tools to optimize local brand reputation from anywhere.

For the first time in the digital marketing industry, brands can now update listings information directly from a mobile device, helping them maintain trust and loyalty particularly as businesses reopen and regulations vary across state and county lines. Coupled with in-app review management and response capabilities, these hyperlocal marketing and real-time customer engagement strategies are paramount to helping businesses rebuild post-crisis and thrive long-term martech news.

Key Features and Benefits:

  • Streamlined Interface: Users can access key features of the LocationHQ dashboard from a smartphone, including listing management on the go, direct access to customer service and more.
  • Listings Information: Keeping location information up-to-date is easier than ever before with Chatmeter’s Mobile app including hours changes, updating photos, and any other listings adjustments across sites like Google, Facebook, Yelp, and more all in one place.
  • Rapid review responses: Immediately take action on customer reviews so your brand can always provide superior customer service. The mobile app is a cohesive extension of the Chatmeter dashboard – utilizing real-time alerts, brand verified response templates, and seamless approval systems.

“Businesses today are updating their policies, store hours, and temporary closures on a daily basis. We have been supporting many businesses in successfully communicating with their customers and making changes to their listings quickly and efficiently, which is now more important than ever,” said Collin Holmes, CEO and Founder of Chatmeter. “Marketers are having to do more with less – especially resources right now. Yet, the digital marketing demands are even higher with the amount of changes in business data. This mobile tool allows a marketer to have a centralized, on-the-go solution to address these issues.”

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