Customer Experience, Service & Success

CleverTap Wins 2020 Artificial Intelligence Excellence Award

AI-Powered User Engagement and Customer Retention Leader Recognized for Helping Brands Battle Retention Challenges and Maximize User Lifetime Value
customer experience services

CleverTap, a leading AI-powered customer lifecycle and user retention platform, today announced it has been named a winner in Business Intelligence Group’s 2020 Artificial Intelligence Excellence Awards in the “Theory of Mind” category. Honouring the most innovative achievements in AI, the awards program recognizes organizations, products, and people who bring AI to life and apply it to solve real problems martech news.

“We are proud to be recognized for our unique AI-powered platform that helps brands deliver personalized and meaningful customer experiences,” said Sunil Thomas, co-founder and CEO, CleverTap. “AI is transforming the way companies are interacting with consumers. CleverTap is excited to be at the forefront of AI technology and is committed to pushing boundaries to battle user retention challenges and drive valuable engagement for consumer brands around the world martech.”

The “Theory of Mind” category recognizes AI solutions that interpret the world, including people, and understands that humans and things can alter feelings and behaviours. As a leading enterprise-grade, AI-powered SaaS platform, CleverTap helps consumer brands maximize customer lifetime value with more personalized customer experiences using real-time behavioural data and predictive modelling. The platform processes billions of events in milliseconds so marketers can respond to changes in customer behaviour in real-time, regardless of audience size. CleverTap is used daily by many of the world’s leading marketers, across multiple industries ranging from food, finance and eCommerce to media/entertainment and travel/transportation customer experience services.

“We are so proud to name CleverTap as a winner in our inaugural Artificial Intelligence Excellence Awards program,” said Maria Jimenez, chief nominations officer for Business Intelligence Group. “It was clear to our judges that CleverTap was using AI to improve the lives of their customers and employees. Congratulations to the entire team!”

The Business Intelligence Group seeks out and rewards those with vision, creativity and persistence. Since 2012 their awards programs have recognized and rewarded hundreds of business executives, departments, products, and entire organizations for their innovation and leadership.

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