Cognigy, global leader in omnichannel customer service automation, today announced that Cognigy has been positioned by Gartner® as a Leader in the Magic Quadrant™ for Enterprise Conversational AI Platforms for its offering, Cognigy.AI. Access a copy of the report. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.
“We are extremely proud to be recognized by Gartner as a Magic Quadrant leader,” stated Philipp Heltewig, CEO and co-founder at Cognigy. “This recognition reflects our dedication to delivering a powerful Conversational AI platform that democratizes conversational AI development and makes intelligent virtual agents more accessible for customers and the employee workforce, eventually leading to an advanced customer and employee experience.”
Per Gartner, “Enterprise conversational AI platforms automate multiple chatbot use cases within the enterprise, creating bots that are orchestrated and operationalized across multiple business units. Application leaders responsible for conversational AI should use this Magic Quadrant to evaluate suitable vendors.”
Cognigy.AI is an automation platform that enables enterprises to easily create and operate AI-powered virtual agents to automatically handle calls and chats from customers and employees. Featuring a powerful low-code user interface, the platform empowers users ranging from AI experts to those with no technical background to independently program voice and chatbots and offer them in over 100 languages.
According to Gartner, “Enterprise conversational AI platforms (enterprise CAIPs) are a subset of the larger conversational AI market, commonly referred to as chatbot platforms in media. The enterprise CAIP market, however, focuses on the needs of larger enterprises by targeting multiple use cases, modalities of conversation (i.e., speech, chat, text messaging and email) and the ability to operationalize within the enterprise.”
The Cognigy platform offers broad capabilities across multiple application use cases, making it an ideal choice for enterprises looking to expand conversational AI across more areas within their business. With flexible deployment options, strong integration capabilities, multi-language support and robust no-code tooling, Cognigy.AI delivers the agility needed to support a variety of evolving large enterprise demands and makes it easier to deploy conversational AI into complex existing architectures.
Gartner Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables businesses to get the most from market analysis in alignment with their unique business and technology needs.
Access a complimentary copy of the Magic Quadrant report to learn more about Cognigy’s strengths and cautions, among other provider offerings, at https://www.cognigy.com/gartner-magic-quadrant-2022-enterprise-conversational-ai-platforms.
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