Credera, a global boutique consulting firm focused on cloud, data, engineering, transformation, and strategy, has named Donal Smith to the newly created position of Chief Client Officer for the UK market.
Smith will be responsible for amplifying the voice of the client and their needs within Credera, ensuring the firm’s client-centric values and focus remains a core part of its strategy as it grows.
Credera is part of Omnicom Precision Marketing Group (OPMG), the digital and customer relationship management specialist practice area within Omnicom Group Inc. (NYSE: OMC).
“Donal has worked with us for the past six years and has helped the business in many ways, including driving significant growth in our Energy and Commercial sector,” said Chris Dean, Credera’s CEO in the UK. “He is a great role model with a people-first mindset that fits Credera’s culture perfectly. Under Donal’s leadership we believe we will be able to grow our presence in the global market whilst retaining our boutique feel.”
Smith is an experienced business leader, having led Credera’s Energy and Commercial sector for the past three years. His professional background includes over 20 years of management consulting, with most of the last decade focused at the intersection of innovation, customer centricity and digital transformation. Most recently Smith has shaped and delivered cloud, data and workplace transformation programmes for some of the world’s leading multinational organisations. Smith was also the UK sponsor of Credera’s diversity, inclusion, equality and wellness group.
“I look forward to helping Credera continue to deliver extraordinary results for our clients and to help them evolve positively through structured innovation and tailored thought leadership. My goal is to ensure we are truly a global boutique: offering global scale but ensuring our clients continue to receive the responsive, flexible and attentive service associated with a smaller consultancy,” said Smith. “Our commitment to our people, clients, and community is what makes Credera a great place to work, so I am thrilled to be able to shape the firm even further as CCO.”
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