Customer Engagement

Customer Engagement Leader Verint shines in Gartner Magic Quadrant

The Evaluation is Based on Ability to Execute and Completeness of Vision
client engagement

Verint® (Nasdaq: VRNT), The Customer Engagement Company, today announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM).*

Per Gartner, “Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available.”

Per Gartner, “The impact that motivated and engaged employees can have — not just on operational performance, but also on the customer experience — should not be underestimated and should help justify future investment in WEM solutions.”

According to Gartner Peer Insights workforce engagement (WEM) reviews and ratings**, “Verint ensures that their product experts work with your experts to facilitate an easy implementation. This model has allowed us to hit the ground running and achieve our ROI within six months of implementation. The tool is easy to use and doesn’t require a data scientist skill set.” – Sr. Manager in communications industry

“This continued recognition demonstrates Verint’s industry leadership and commitment to our WEM customers and the wider market,” says Verint’s Celia Fleischaker, chief marketing officer. “The Verint Cloud Platform provides leading WEM capabilities alongside solutions for knowledge management, virtual assistants, experience management, and more. Our broad portfolio contributes to our unique position in the market that enables us to drive significant value for our customers.”

The Verint Customer Engagement Cloud Platform connects work, data and experiences across the enterprise by drawing on the latest advancements in AI-powered automation, engagement science and connected data to meet ever-increasing, ever-shifting consumer interactions and demands. It enables organizations to build enduring relationships that scale across dozens of channels, many diverse customer journeys, and millions of consumer interactions.

For complimentary access to the full report visit the Verint website.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

* Gartner Magic Quadrant for Workforce Engagement Management, Jim Davies, Jim Robinson, Mark Dauigoy, Kim Dans, 26th April 2021.
** Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

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