Cyara announced today that TMC, a global, integrated media company, has named the Cyara Automated CX Assurance Platform as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine.
The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the CX they deliver, measure and optimize the quality of digital and voice channels, and assure flawless omnichannel customer journeys from beginning to end. CX experts use Cyara’s cloud-based platform to define customer journeys that Cyara then validates through automated testing of the network, applications, and even back-end data systems that power those journeys. Any issues that a customer may experience throughout their journey are identified so organizations can resolve them before they impact a customer.
“Contact centers are at the heart of the customer experience. Therefore, ensuring customer-facing and back-end contact center systems are functioning as designed is critical to the success of any organization’s CX initiatives,” said Alok Kulkarni, CEO and co-founder of Cyara. “We are proud to be named as a recipient of the TMC Contact Center Technology Award and look forward to continuing to enable our customers to deliver the best CX possible with our Automated CX Assurance platform.”
Delivered in the cloud, the Automated CX Assurance platform is used by design and testing teams as part of their ongoing testing and production monitoring of customer engagement systems. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk.
“Congratulations to Cyara for being awarded a 2021 CUSTOMER Magazine Contact Center Technology Award. The Cyara Automated CX Assurance Platform has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
This 16th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2021 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.
For more information on the Cyara Automated CX Assurance Platform, visit the link HERE.
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