Customer Experience, Service & Success

DecisionLink to help CallMiner scale delivery of business cases


DecisionLink, the leading provider of Customer Value Management (CVM) solutions that simplify and automate customer value conversations at all stages of the customer journey, announced today that CallMiner has selected DecisionLink to scale conversations around business outcomes across its organization. DecisionLink will help CallMiner scale the delivery of business cases pre-sale and track value achievement post-sale to delight and establish customers for life.

“CallMiner has always focused on delivering compelling business value and ROI to our customers. Our decision to leverage ValueCloud® ensures that we’re able to scale that capability in our rapidly expanding footprint of sophisticated enterprise customers worldwide,” said Paul Bernard, President and CEO of CallMiner. “We are excited to add ValueCloud into our go to market motions as we help our customers improve their customer experience, strengthen brand loyalty, increase operational efficiency, ultimately driving business transformation and growth.”

With the help of DecisionLink ValueCloud, CallMiner will be able to scale its sales and customer success teams’ productivity and elevate reach within customer organizations by continuing to focus conversations on business outcomes.

“CallMiner’s conversation intelligence platform has transformed relationships between companies and their customers in many of the world’s leading organizations,” said Tim Page, CEO of DecisionLink. “At DecisionLink, we are focused on connecting the dots between an investment and the business outcomes that it generates. We look forward to working with such a forward-thinking company like CallMiner and partnering to ensure their success – and the success of their customers.”

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