Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced today that TMC, a global, integrated media company, has named Dialpad Contact Center as a 2021 CUSTOMER Product of the Year Award winner.
Dialpad Contact Center enables companies to establish and manage call centers of any size — from small and medium businesses (SMBs) like ShipEx to enterprises like Motorola Solutions. Designed to deliver exceptional customer experiences, Dialpad Contact Center modernizes the inbound call center with cloud-based technology that flexibly scales, improves agent efficiency and unlocks conversation insights in an easy-to-use interface. With real-time coaching powered by the company’s native Voice Intelligence (Vi™) engine, Dialpad Contact Center delivers answers on-demand. With native integrations to help desks and ticketing systems, the solution gives agents a single place to focus, troubleshoot, and resolve.
“Over the past year as the vast majority of employees worked from home, we saw exceptional adoption of Dialpad Contact Center, underscoring the need for agents to have a quickly scalable, mobile-first, and highly reliable platform,” said Craig Walker, CEO and founder of Dialpad. “With a modern system like Dialpad Contact Center, agents are activated within minutes and turned into super agents using our Voice Intelligence. We’re thrilled that we’ve been able to get our customers up and running seamlessly and to be recognized for our innovative platform.”
The 2021 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Dialpad with a 2021 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Dialpad Contact Center solution has proven deserving of this elite status and I look forward to continued innovation from Dialpad in 2021 and beyond.”