To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world.
As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning.
In addition, Daktela will also utilize DIDWW’s fully compliant global two-way voice and SMS services and their powerful outbound SIP trunking solution. This will enable Daktela to enhance the quality of its contact center services and offer extended reach for its enterprise customers.
“DIDWW is a great partner for us because they offer telecommunication services in 80 countries and have a powerful online portal for configuring and ordering services. Their voice services are of high quality and, in addition, their customer support is professional and reliable. We also appreciate their customer-oriented approach,” specified David Hájek, Founder & Head of Global Expansion at Daktela.
Laura Pakamaniene, the Business Development Manager at DIDWW, added, “We are looking forward to a long-term partnership with Daktela, a leading cloud communications software vendor. We are excited that our solutions can improve the service quality and generate value for the ever-evolving contact center industry.”