Engageware, the most widely used AI-powered customer engagement platform for regulated industries, today announced its participation at Money20/20, the world’s leading fintech event taking place October 26 – 29 in Las Vegas. Trusted by more than 600 global enterprises, Engageware’s platform is on track to surpass one billion AI interactions and 1.5 billion scheduled appointments. At the show, Engageware will demonstrate how highly regulated financial institutions worldwide are leveraging its platform to accelerate outcomes, serve customers smarter, and earn lasting trust.
Engageware’s enterprise-grade platform unifies AI agents, appointment scheduling, and knowledge management to streamline engagement, automate workflows, and strengthen relationships at scale. Newly appointed CEO Dan O’Malley and company executives will meet with industry leaders and customers to discuss how AI can be deployed responsibly to reshape the customer journey and drive measurable business outcomes.
At Money20/20, Engageware will demonstrate how its solutions enable financial institutions to:
- Accelerate AI-driven innovation, reduce operational costs, and align with evolving business priorities
- Fuel smarter growth through appointment scheduling and transparent automation
- Build customer loyalty with proven outcomes grounded in decades of financial industry and regulatory compliance expertise
Engageware’s platform powers over 50 million knowledge queries, 90 million meetings, and 150 million AI interactions each year. These results highlight the measurable business value financial institutions achieve when they integrate Engageware’s AI-driven solutions into their customer engagement strategies.
“Financial institutions are under immense pressure to improve efficiency, deepen customer relationships, and adopt AI with strong governance,” said Dan O’Malley, CEO of Engageware. “Our mission is to help them engage customers faster, smarter, and more securely with the controls, auditability, and transparency required in regulated industries. We partner with many of the largest banks, wealth managers, and registered investment advisors across the Americas, and we’re proving how responsible AI transforms customer engagement and delivers measurable, trusted outcomes.”
Engageware’s presence at Money20/20 reinforces its position as a leading AI partner for regulated industries, demonstrating how responsible AI can lower cost-to-serve, improve customer experience, and reduce risk at scale.
Attendees can connect with Engageware at Money20/20 in Las Vegas at booth #20091 to explore how AI-powered innovations are reshaping the future of financial services. To schedule time to speak with Engageware experts, visit https://engageware.com/company/contact-us/.
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