Customer Experience, Service & Success

Enhance Customer Communications with GhostDraft’s App

customer service experience

Guidewire (NYSE: GWRE) and GhostDraft, an end-to-end customer communications and digital experience platform provider, announced that GhostDraft’s new Ready for Guidewire validated accelerator is now available to PolicyCenter users in the Guidewire Marketplace.

According to McKinsey, companies offering “best-in-class customer experiences grow faster and more profitably.” In fact, its research demonstrates that “improving the customer experience can do far more to drive profitable growth than raising advertising spending or lowering prices.” With great customer experiences, insurers can boost their customer satisfaction, leading to customer loyalty and enhanced company growth. GhostDraft’s cloud-based customer communication management solution helps insurers deliver better communication experiences for their customers, building strong customer relationships and increasing customer satisfaction.

GhostDraft empowers insurers to deliver omnichannel communications to policyholders by giving non-technical users authoring control to design and generate policy documents independently. With GhostDraft’s accelerator for Intuitive Customer Communications Management, insurers can easily create customized manuscript endorsements directly within PolicyCenter, enhancing efficiency. Users can build manuscript endorsements in a robust Microsoft Word-like environment, enabling them to maintain consistent formatting and optimize the manuscripting process.

GhostDraft’s technology allows insurers to create one branded template and reuse it with new content, ensuring compliance and brand consistency across documents. Users can subscribe to over 10 lines of pre-configured ISO template libraries, accelerating speed to market and helping insurers gain real-time ISO updates.

“GhostDraft and Guidewire both share a rich history of successful implementations, deep domain experience, and a commitment to delivering quality software and services to the insurance industry,” said Angie Winn, VP of Business Development and Alliances, GhostDraft. “Integrating our technology with PolicyCenter will help our shared customers build lasting relationships with their policyholders, while increasing their efficiency and agility.”

“We congratulate GhostDraft on the release of its new app for PolicyCenter,” said Becky Mattick, Vice President, Global Solution Alliances, Guidewire. “GhostDraft’s technology frees up valuable time for insurers’ IT employees to focus on other essential projects, while empowering non-technical users to manage personalized omnichannel documents at scale. We are excited to offer these benefits and the value they provide to our shared customers through GhostDraft’s app.”

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