Thirty service providers from across the global technology and business services industry have been named finalists for the 2021 ISG Star of Excellence Awards™, presented by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The ISG Star of Excellence Awards™, part of the ISG Provider Lens™ research program, recognizes technology and service providers that consistently demonstrated the highest standards of customer service excellence in the past year.
On December 16, ISG will host a virtual ISG Star of Excellence Awards™ ceremony during which it will announce the winners of the awards. Industry members are invited to register for the online event.
The 30 finalists for the 2021 ISG Star of Excellence Awards™ are Accenture, Atos, Birlasoft, Capgemini, CenturyLink (Lumen), CGI, Cognizant, DXC Technology, Ensono, Genpact, HCL, Hexaware, IBM, Infosys, Kyndryl, LTI, Microland, Mindtree, Mphasis, NTT, Persistent, Rackspace Technology, TCS, Tech Mahindra, T-Systems, Unisys, UST, Verizon, Wipro and Zensar. For each provider, ISG collected feedback from more than 30 of the provider’s global customers.
The finalists are from among a group of more than 1,000 service providers ISG analyzes and evaluates each year.
“The global technology and business services industry has been challenged as never before to help enterprise customers advance their digital agendas in the face of a global pandemic and widespread talent shortages,” said Paul Gottsegen, president of ISG Research and Client Experience. “The finalists we are announcing today have risen to the challenge. They have displayed a strong ability to maintain business continuity and support their customers with innovative solutions. Their example raises the bar for the entire industry.”
The ISG Star of Excellence Awards™ is the premiere recognition program for the technology and business services industry that ranks providers on the quality of their services. Customer feedback is gathered through continuous CX research that asks enterprises to rate their experiences with hundreds of IT and business services providers on an ongoing basis, across six dimensions: Collaboration and Transparency; Execution and Delivery; Innovation and Thought Leadership; Governance and Compliance; People and Cultural Fit, and Business Continuity and Flexibility. Enterprise clients share their experiences working with service providers across industries, regions and technologies within these six categories.
The research goes beyond general satisfaction to explore, in depth, customer experiences with specific services and solutions offered by the providers—research that is now tied directly to ISG Provider Lens™ quadrant evaluations.
The ISG Star of Excellence™ continuous CX research program scores and ranks providers based on customer survey responses. Providers with the highest CX scores are awarded ISG Star of Excellence Awards™ in the following areas:
- The top three providers for overall service excellence
- The top three providers, respectively, for multinational delivery, universal industry expertise and comprehensive understanding of current and emerging technologies
- The top provider for each of these regions: Americas, EMEA and Asia Pacific
- The top provider for each industry
- The top provider for each technology area
- The top provider for each emerging technology area
Upcoming ISG Provider Lens™ studies will include data from the ISG Star of Excellence™ continuous CX research program as part of the studies’ provider evaluation criteria.
For more information on the ISG Star of Excellence™ continuous CX research program, visit this webpage. Service providers can nominate their customers to be a part of the program at any time throughout the year.