Gorgias and ShipMonk to Offer eCommerce Helpdesk Support Solns

Direct Integration Enables Clients to Service Customers with Lightning Speed
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ShipMonk, a leading 3PL fulfillment service announced the launch of a new strategic partnership and direct integration with Gorgias, a leading help desk platform for high-growth eCommerce brands. This partnership is designed to provide a fully integrated software and fulfillment platform with customer service solutions, focusing on complete transparency and ease of use for both the client and end-consumer.

Leveraging both ShipMonk’s 3PL platform with Gorgias’ support platform, the combined offering helps merchants optimize critical aspects of operations. These include internal bandwidth spent on support cases, transparency into warehouse activities, and visibility throughout the entire customer journey.

“At ShipMonk, transparency and technology are at the heart of our partnerships and offering. We pride ourselves on delivering a 3PL platform that makes it easy for our clients to get all the information they need, when they need it, to keep business running smoothly.” – Matthew Carpentieri, Sr. Director of Global Partnerships at ShipMonk

“With the release of the Gorgias and Shipmonk integration, merchants are equipped with the necessary tools to provide best-in-class customer support. Delivering exceptional customer experiences is a combined effort. Having partners like ShipMonk, a leading 3PL provider, allows our shared merchants to have the necessary in-depth tracking and fulfillment data needed to provide fast and personalized support.” – Philippe Roireau, VP of Business Development and Partnerships at Gorgias

Leading hyper-growth eCommerce brands like Brumate and Ekster currently leverage both services. Gorgias and ShipMonk provide them with the necessary software and fulfillment services to scale efficiently and effectively. Learn more about the ShipMonk and Gorgias integration, or demo the ShipMonk fulfillment platform today.

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