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Grazitti Interactive an ‘Innovator’ in Salesforce Ecosystem

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Grazitti Interactive, a global leading digital services provider, has been accredited as an ‘Innovator’ in the Salesforce ecosystem by NelsonHall. The leading global analyst firm in IT and business services, NelsonHall recognized the Salesforce capability of Grazitti and categorized it amongst the ‘Innovators’ in Salesforce services vendors.

NelsonHall Vendor Evaluation & Assessment Tool (NEAT) 2020 whitepaper for Salesforce Services carried out an analysis of some prominent vendors in the overall market segment. Along with Grazitti, other evaluated vendors include the likes of Capgemini, Infosys, Accenture, DXC Technologies, amongst many others.

The NEAT is a method by which NelsonHall evaluates outsourcing vendors. The NEAT tool assesses primarily on two aspects — 1) Ability to deliver immediate benefit to buy-side organizations 2) Ability to meet clients’ future requirements.

Dominique Raviart, NelsonHall’s IT Services Practice Director, said, “Grazitti benefits from dual positioning in Salesforce services: the company has its core strengths around Service and Experience/Community Cloud, and it also brings complementary digital capabilities such as UX design, analytics, and marketing automation. Grazitti has comprehensive capabilities to automate activities, impact employee and customer satisfaction, and derive intelligence through analytics.”

Alok Ramsisria, the CEO of Grazitti Interactive, reacted to the development and said that “I am thrilled that NelsonHall has recognized Grazitti as an ‘Innovator’ in the Salesforce ecosystem. Looking at the names of companies against whom we have been evaluated makes me proud that this is the result of more than a decade of delivering value to our customers.”

He further added by saying that, “I couldn’t be more proud of the people I work with. Our Salesforce team is now 300-strong and quality work is our single motto. Also, thanks to our customers for their continued trust in Grazitti as their Salesforce consulting services partner.”

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