Ecommerce

Grid Dynamics Releases Composable Commerce Help Desk Starter Kit

Grid Dynamics

Key Takeaways:

  • Grid Dynamics’ new Composable Commerce Help Desk Starter Kit enables exceptional customer support capabilities for clients replacing legacy systems with composable architectures.
  • Customer expectations and business requirements for customer support have matured, and the Composable Commerce Help Desk Starter Kit helps Grid Dynamics’ clients meet the complexity of these modern demands.
  • The Composable Commerce Help Desk Starter Kit is an MVP accelerator, which Grid Dynamics can deploy for clients in 1-2 months, enabling rapid business value and improved operational efficiency.

Grid Dynamics Holdings, Inc. (NASDAQ: GDYN) (Grid Dynamics), a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services, announces the launch of its Composable Commerce Help Desk Starter Kit. This innovative starter kit, including a minimum viable product (MVP) deployable in 1-2 months, empowers businesses to deliver exceptional customer support experiences by efficiently managing customer profiles, processing refunds, and handling a myriad of order- and support-related issues.

Businesses transitioning from monolithic solutions to MACH (Microservices, API-first, Cloud-native, and Headless) architectures face significant challenges in maintaining comprehensive and responsive customer support. Traditional customer support platforms, while comprehensive, are often rigid and outdated, and lack the flexibility and modern features needed to support today’s customer needs. One of the critical gaps in the composable commerce landscape is the absence of a customer support solution that can seamlessly integrate with composable commerce packaged business capabilities (PBCs). To address the market gap, Grid Dynamics created the Composable Commerce Help Desk Starter Kit that powers Freshdesk with commerce customer support capabilities via extensible components pre-integrated with commercetools. The starter kit embraces MACH architecture principles, offering flexibility to integrate with various modular components, unify customer interactions, streamline support processes, and provide personalized experiences.

“By enabling businesses to replace outdated legacy systems with modern, composable architectures, the Composable Commerce Help Desk Starter Kit offers a proven, scalable customer support solution that can be rapidly deployed. The API-first approach and open architecture of the Help Desk Starter Kit are designed with business flexibility in mind, ensuring it is truly future-proof. It is very friendly to 3rd party integrations and unlocks modern, AI-driven customer support experiences. This not only meets the sophisticated demands of today’s customers but also drives operational efficiency and business value,” said Eugene Steinberg, Technical Fellow at Grid Dynamics.

Visit this page to learn more about this Composable Commerce Help Desk Starter Kit and watch a demo video highlighting its versatility and business value. This starter kit is the latest example of Grid Dynamics’ innovation and engineering excellence in support of its GigaCube growth strategy. Schedule a discovery session with the digital commerce experts from Grid Dynamics.

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