Customer Experience, Service & Success

Gurobi achieves “Excellent” Net Promoter Score® Ranking for 2023

Score Reinforces Gurobi’s Position as Market Leader in Mathematical Optimization

Gurobi Optimization, LLC, the leader in decision intelligence technology, today announced that it has achieved a Net Promoter Score® (NPS®) of 71, significantly outperforming the Business-to-Business (B2B) industry benchmark. This places Gurobi in the “Excellent” category, further solidifying its reputation for delivering unparalleled value to its clients.

This industry-leading score indicates that Gurobi customers are highly likely to recommend Gurobi to a friend or colleague.

To gather customer experience insights, Gurobi surveyed its users across a broad range of industries—including supply chain, financial services, energy and utilities, and continuous production.

In addition to the stellar NPS score, Gurobi also received exceptional overall satisfaction ratings: 93% for “Ease of Doing Business”; 95% for “Satisfaction with Gurobi”; 98% for “Satisfaction with Gurobi Optimizer Product”; 97% for “Experts Team”; 95% for “Technical Account Management Team”; 93% for “Onboarding Experience.”

“Our NPS and customer satisfaction ratings are a testament to our relentless focus on delivering the best mathematical optimization solver in the industry,” said Duke Perrucci, CEO of Gurobi.

Customers use Gurobi for a broad range of use cases, including supply chain management, pricing optimization, production scheduling, workforce scheduling, and logistics optimization.

“We’re not just solving complex problems—we’re building partnerships that empower our clients to make optimal business decisions, faster,” Perrucci added. “These scores affirm that we’re on the right track, and we’re excited to continue elevating the field of decision intelligence.”

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