Customer Experience, Service & Success

HVAC Contractors secure 5 star for superior customer care

Texas-based heating and air company's success includes expansion to new offices in East Dallas
customer service experience

Despite the challenges of continued COVID-19 restrictions, 5 Star HVAC Contractors, a leading heating and air maintenance and installation company serving Rowlett and the surrounding communities, is seeing record growth in 2021 in both its residential and commercial ventures.

5 Star has experienced a 26% year-over-year increase from 2020 to 2021 and expects to see more prosperity in 2022.

“This has been our best year to date. We have grown more this year than we did in 2019, which was our highest growth year until now,” said Jose Vargas, founder and owner of 5 Star HVAC Contractors. “I founded 5 Star seven years ago with the hopes of providing quality service at an affordable price. Our dedication to providing a superior customer experience has allowed us to grow at an exceptional rate. We always go the extra mile.”

5 Star moved into new offices in July and has added two new trucks this year to meet customer demand. The new location features a warehouse that allows the company to meet the needs of their customers more quickly with the added ability to keep a greater selection of parts and equipment on-hand.

Vargas also credits the company’s growth to his technicians’ commitment to service, knowledge and excellence.

“Our experts get the job done so efficiently, you won’t even remember you had a problem,” Vargas said. “Our commitment to providing the best one-of-a-kind service to both our residential and commercial customers has rewarded us with continued growth despite all the challenges we have had to face during the pandemic. We look forward to continuing our success in 2022.”

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