Customer Experience, Service & Success

IAG Teams with Plug and Play to Enhance Flight Experience


International Airlines Group (IAG) has announced a partnership with Plug and Play, the world’s largest corporate innovation platform and the most active early-stage Venture Capital investor worldwide, to work together on the eighth edition of the Hangar 51 Accelerator program, in collaboration with their operating companies. The partnership with Plug and Play includes Plug and Play Mobility, located in the UK, and Plug and Play Travel & Hospitality, located in Vienna, AustriaHangar 51 is IAG’s innovation team and the accelerator is focused on solving valuable business challenges together with the most innovative startups. Startups and scaleups worldwide are invited to apply to join the program, where they can test their technology under operational conditions.

Through the Hangar 51 Accelerator, IAG’s innovative approach focuses on addressing key challenges within the industry, including sustainability, operational efficiency, and passenger-centric solutions. IAG is committed to decarbonization and accelerating change towards a more sustainable industry by leveraging sustainable aviation fuel (SAF) solutions and optimizing operational practices to minimize environmental impact.

Through the Hangar 51 Accelerator program, the selected companies will:

  • Work with airlines or operating companies on a proof of value, with the possibility of a commercial contract if successful.
  • Gain a deep insight into aviation operations and develop their understanding of aviation customer needs and preferences.
  • Benefit from introductions across the Group and the broader industry.

“We are excited to launch the 2024 edition of the Hangar 51 Accelerator together with Plug and Play. At IAG, we want to generate a positive commercial impact from innovation, and we believe that this makes Hangar 51 different from traditional accelerator programs. This year marks our eighth edition of the Hangar 51 Accelerator, and our ambition is even higher than in the past. By partnering with Plug and Play, we want to work together -as both of us are leading companies in our industries- to attract the most talented startups that can join us in our path to achieve net zero, deliver the best customer experience, and also in our ambition to lead the industry when it comes to innovation,” said Annalisa Gigante, Head of Innovation at IAG.

Plug and Play runs accelerator programs in over 60 locations and across 25 industries worldwide. The joint partnership was first announced at Plug and Play’s annual Mobility Expo on May 21, in Birmingham, before being launched to the airline industry at Plug and Play’s Travel & Hospitality Expo in Vienna on June 4, 2024; International Airlines Group is now an official partner of both platforms. The Plug and Play Expo in both the UK and Austria are the biggest events of the year, celebrating the many innovation projects and corporate-startup collaborations that have taken place over the previous year.

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