Customer Engagement

ibex Named BPO of the Year Finalist for 2023 CCW Excellence Awards


ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it was named a Finalist for BPO of the Year in the 2023 Customer Contact Week (CCW) Excellence Awards. Winners will be announced at the CCW Excellence Awards Gala, Tuesday, June 20 at Caesars Forum in Las Vegas.

“ibex is delighted to be recognized as one of the world’s best BPOs for our unwavering commitment to delivering amazing customer experiences for the world’s leading brands,” said ibex CEO Bob Dechant. “I am so proud of our amazing team of more than 30,000 dedicated people around the world, who deserve all the credit for our tremendous success and growth. Our team, coupled with our award-winning Wave X technology platform, delivers next-generation BPO solutions for our clients at every customer interaction.”

The CCW Excellence Awards honor, recognize, and promote individuals and teams who have made a commitment to driving superior contact center and CX performance.

ibex combines world-class talent, training and technology to provide next-level BPO 2.0 CX solutions for a growing number of the world’s premier brands. Its Wave X technology platform offers a range of solutions from training simulators to AI social media review analytics that provide smart technology for every touchpoint in the customer journey; enable superior operational excellence and innovation for the work at home setting; and incorporate other ibex customer interaction management components to enhance the contact center performance toolset and drive optimal CX outcomes.

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