Customer Engagement

ibex Receives 4 2023 CUSTOMER Magazine Product of the Year Awards

ibex Inspire, Virtual Floor Management System, Round and Witness Solutions Honored for Exceptional Innovation

ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC, a global, integrated media company, has named four ibex solutions – Inspire, Virtual Floor Management System, Round, and Witness – 2023 CUSTOMER Product of the Year Award winners.

The 2023 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“ibex is delighted to receive this outstanding recognition for our industry-leading, purpose-built technology solutions from TMC’s CUSTOMER magazine,” said ibex CIO Jim Ferrato. “We continue to invest in cutting-edge technologies that enable us to deliver the best possible CX for our clients. From recruitment and training to data insights and reputation management, ibex is committed to developing the next-generation solutions that help the world’s top companies ensure amazing experiences for their customers at every interaction.”

  • Inspire by ibex is an all-in-one agent coaching and performance acceleration platform designed to target and identify personalized coaching opportunities for every agent, in real-time. Inspire improves agent performance, tenure and CX outcomes by offering an individual, process-driven coaching platform for ongoing on-the-job improvement and persistent performance monitoring.
  • Virtual Floor Management System (vFMS) by ibex was designed to boost agent productivity and CX outcomes. vFMS is a seamless interface that enables agents to quickly request help from supervisory agents, who communicate with them via the Remote Assistance/Chat Module to resolve any issues.
  • ibex Round is a multi-screen, real-time agent performance monitoring system that provides complete multi-agent call and desk-top monitoring for detailed oversight of your global customer support teams.
  • ibex Witness is a comprehensive fraud detection system, designed specifically for the contact center. It is an integral component of ibex’s award-winning Wave X technology platform that improves customer interactions, customer insights, contact center performance and client outcomes.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor ibex with a 2023 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “ibex’s Inspire, Virtual Floor Management System, Round, and Witness solutions have proven deserving of this elite status and I look forward to continued innovation from ibex in 2024 and beyond.”

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit for more information.

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