Customer Experience, Service & Success

IDology Wins Series of Leadership & Customer Service Awards

Multiple Coveted Industry Awards Recognize IDology's Distinct Impact on Transforming Identity Verification and Fraud Deterrence
customer experience services

IDology, a GBG Company, announced today it has been recognized with multiple industry awards for outstanding customer service and innovative solutions that empower businesses worldwide, helping them stay ahead of shifting fraud tactics with multi-layered identity verification solutions and the data transparency and control needed to build trust in a digital world. Among the awards are:

  • CNP Customer Choice Award – Best Mobile Anti Fraud Solution
  • Business Intelligence Group – Excellence in Customer Service Awards – Organization of the Year
  • American Business Awards: The Stevies – Gold Winner for Identity & Access Security Solution
  • Global InfoSec Awards – Winner for Next-Gen in Artificial Intelligence and Machine Learning, Most Innovative in Identify Verification, and Top Woman in Cybersecurity Christina Luttrell
  • Cybersecurity Excellence Awards – Silver Winners for both Fraud Prevention and Identity Proofing & Corroboration

Across the board, award judges cited IDology’s innovative technology, customer-centered platform, significant revenue growth and positive user reviews with a 99 percent customer retention rate as factors for selection. IDology’s multi-layered identity verification platform helps businesses approve more legitimate customers without friction and detect and deter fraud for long-term revenue growth with its ability to fuse thousands of physical and digital data sources, hybrid of artificial and human fraud intelligence and consortium fraud network that delivers real-time fraud insights across industries.

Across industries, digital identity verification has become increasingly vital to maintain a competitive edge and establish trust for long-term revenue growth, specifically as it applies to streamlining acquisition onboarding, offering a friction-free customer journey and deterring surging fraud attacks. According to IDology’s 8th Annual Fraud Report, 90 percent of businesses believe identity verification is a strategic differentiator and verifying identities is the number one challenge faced in combatting fraud.

“We are honored and grateful that industry-leading companies trust IDology to help solve the mission-critical challenge of safe, accessible and secure digital interactions with customers across the world,” said Christina Luttrell, CEO of IDology. “I’m humbled by the hard work, passion and dedication of the entire IDology team and the important role they play in helping our customers successfully navigate identity verification and deliver trust and transparency in the digital world.”

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