involve.ai, the industry’s first true Customer Intelligence platform that leverages Artificial Intelligence (AI) to transform customer success teams, announced today that Mary Poppen has joined the company as Chief Strategy & Customer Officer after serving as an involve.ai customer board member for one year.
“Mary is an outstanding addition to our involve.ai team! She brings a dynamic blend of customer success, customer experience, and executive leadership,” said Gaurav Bhattacharya, CEO of involve.ai. “Moving forward, Mary will spearhead our strategy to lead the Customer Intelligence Movement while helping to scale and support growth.”
Poppen brings over 20 years of experience in Customer Success, business consulting, and executive leadership to involve.ai. At Glint, Poppen was responsible for driving and scaling the company’s ability to delight its customers. Before joining Glint, she was Global Head of Innovation Enablement at SAP SuccessFactors and was Chief Customer Officer for SAP’s Global Cloud business. Mary is a well-recognized customer, and employee experience thought leader, author, and speaker.
“AI-powered Customer Intelligence has already changed the Customer Success and Go-to-market landscape. Most companies just don’t know it yet,” said Poppen. “involve.ai is not only the first to deliver personalized customer experiences at scale, but they also do it using AI to help clients quickly reduce customer churn and grow revenue in just weeks.”