Customer Experience, Service & Success

Jean-Marc Lemaitre Joins SkyThread as EVP-Customer Success

customer experience services

Jean-Marc Lemaitre has been named Executive Vice President of Customer Success for SkyThread, a blockchain-enabled data-network company providing error-free exchange of data among commercial aviation stakeholders.

“Jean-Marc is a proven leader with extensive experience in the aviation aftermarket and has served in a variety of roles with original equipment manufacturers,” said Mark Roboff, Chief Executive Officer of SkyThread. “He has a great deal of credibility and a reputation for integrity, traits essential for stakeholder trust and confidence, and compatible with the values of the SkyThread team.”

Lemaitre said digital transformation in the aerospace industry currently is focused primarily on analytics, thus overlooking a key area of improvement that is SkyThread’s focus.

“That key area is the ability to rapidly record error-free aviation transactions, which is a far more fruitful pursuit,” Lemaitre said. “As the industry struggles to streamline transactions and unleash more than $30 billion in unrealized value, accelerating error-free data exchange among all participants is key to customer success,” he said. “I look forward to helping customers streamline transaction processes and accelerate our industry’s necessary digital transformation without additional capital investment.”

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