Customer Experience, Service & Success

League is a Sample Vendor in three Hype Cycle, 2024 reports for 3rd Year

League

League, the leading healthcare CX platform, announced its recognition in three Gartner® Hype Cycle™, 2024 reports. The company was identified in three separate Gartner Hype Cycle reports, specifically in the Health Navigation, Digital Front Door, and Care Journey Orchestration innovation categories. League believes these recognitions highlight their commitment to innovation, customer impact, and growing influence in the market and further validate League’s leadership in delivering deeply personalized experiences at scale.

“We believe this recognition from Gartner validates the platform approach we’ve taken in accelerating CX transformation for payers and providers,” said Mike Serbinis, founder and CEO of League. “League’s ability to connect data, deliver personalized experiences, and empower individuals is redefining how people engage with their health and healthcare delivery partners.”

The Gartner Hype Cycle reports are identified below:

  • Gartner® Hype Cycle™ for Digital Care Delivery Including Virtual Care, 20241 (for Gartner Subscribers only) – League recognized as a Sample Vendor in both the Digital Front Door and Care Journey Orchestration innovation categories
  • Gartner® Hype Cycle™ for Healthcare Payers, 20242 (for Gartner Subscribers only) – League recognized as a Sample Vendor in the Health Navigator category
  • Gartner® Hype Cycle™ for Healthcare Providers, 20243 (for Gartner Subscribers only) – League recognized as a Sample Vendor in the Digital Front Door category

The announcement comes on the heels of other notable market momentum for League including a partnership with Manulife and new member portal research from Becker’s Healthcare. The company is approaching its tenth anniversary in November and continues to experience significant growth, currently serving over 20 million members and handling millions of engagements per week.

1Gartner, Hype Cycle for Digital Care Delivery Including Virtual Care, 2024, Veronica Walk, 8 July 2024

2Gartner, Hype Cycle for U.S. Healthcare Payers, 2024, Mandi Bishop, Austynn Eubank, et al., 29 July 2024

3Gartner, Hype Cycle for Healthcare Providers, 2024, Andrew Meyer, Roger Benn, 10 July 2024

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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