LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, has been named as a Leader in G2’s Spring 2025 Grid reports for AI Agents, Chatbots, Conversational Marketing, Bot Platforms, Live Chat, and Customer Self-Service.
G2, the world’s largest and most trusted software marketplace, aggregates authentic user feedback to identify software companies and products that deliver genuine value. The Leader designation in G2 Grid® reports is reserved for vendors that consistently receive high ratings from real users while demonstrating significant market presence.
“We’re honored to be recognized by G2 and our customers,” said John Sabino, CEO of LivePerson. “Being named a leader across multiple categories reflects the dedication of our team and the trust our customers place in us. We’ve been at the forefront of digital conversations for a long time, and it’s rewarding to see that commitment recognized. We’re excited to build on this momentum by partnering with the world’s leading brands to deliver connected, personalized experiences at scale.”
G2 named LivePerson a Leader in the following Grids:
- AI Agents: virtual agents or assistants that allow businesses and customers to interact in a conversational and human-like manner, powered by the latest AI and machine learning
- Chatbots: virtual agents or assistants used to conduct tasks or provide information based on written or spoken requests
- Conversational Marketing: engaging potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers
- Bot Platforms: tools used to build and deploy an AI chatbot or agent
- Live Chat: messaging with website visitors in real time via chat windows
- Customer Self-Service: platforms for end users, prospects, or customers to access information and perform tasks without the need for human assistance
LivePerson also achieved best-in-class rankings in G2’s reports for AI agents and conversational support, including:
- Easiest Admin
- Easiest Set Up
- Highest User Adoption
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