GOCare, a leading SaaS provider of digital experience software, announced that Lyte Fiber, a fiber-focused internet service provider based in Texas, has selected GOCare’s and Dialpad’s integrated digital experience and UCaaS platforms to elevate its customer experience strategy.
With GOCare Lyte Fiber will expand its communication channels for employees and customers to include two-way SMS, social media, online chat, and SMS chat—all unified within a single platform. This integrated approach ensures a comprehensive view of the customer journey, empowering efficient communication at every touchpoint. GOCare’s integration at Lyte Fiber with Dialpad expands the omnichannel view to include powerful, AI-driven voice communications alongside the digital communication channels, all tied back to Lyte’s core business systems.
“Lyte Fiber brings Gig speeds to underserved broadband communities with superior customer experience and service quality,” said Carter Old, CEO of Lyte Fiber. “Our goal is to ensure that connecting with us is as simple and convenient as possible. By partnering with GOCare and Dialpad, we can engage with our customers on their preferred communication channels while equipping our local staff with innovative tools to provide an exceptional experience.”
“Lyte Fiber launched a next-generation fiber network backed by a commitment of unparalleled customer service to its subscribers,” said Mike Roddy, CEO of GOCare. “Our tailored digital experience solutions combined with our broadband operator expertise helps Lyte Fiber earn and maintain the trust of its growing customer base.”
Dialpad’s AI-powered Customer Communication Platform provides a unified Contact Center Solution with Dialpad Support and Dialpad Sell, and with additional communication support for employees through Dialpad Connect. The combined solution will also enhance customer satisfaction through robust Net Promoter Score® (NPS) and customer satisfaction score (CSAT) metrics and actionable dashboards for Lyte Fiber.
“GOCare and Dialpad continue to deliver powerful customer care solutions for broadband service providers,” said Mike Kane, Senior Vice President of Global Partner Sales with Dialpad. “This streamlined approach improves Lyte Fiber team efficiency while enabling a consistent and personalized customer experience across all channels.”
Another key factor in selecting GOCare is the flexible integration capabilities with Lyte Fiber’s technology ecosystem, including COS Systems Business Engine for billing and subscriber management. This integration provides a single pane of glass for Lyte Fiber support staff that facilitates faster resolution times and operational efficiency.
Isak Finer, Chief Revenue Officer at COS Systems commented: “We share the same passion as GOCare for delivering efficiency and insight via integration. By combining our zero-touch automation of tasks such as service activations and billing with GOCare’s digital engagement tools, we empower Lyte Fiber to simplify operations and elevate the customer experience.”
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