Master of Code, a global leader for the highest-impact digital experiences, has been recognized by LivePerson, Inc., a global leader in Conversational AI, as a certified delivery partner for LivePerson’s Conversational Cloud and full end-to-end Conversational AI professional services.
“We’re proud to partner with LivePerson on designing, building and deploying state-of-the-art conversational AI solutions. With conversational commerce on the rise, our partnership with LivePerson offers brands enterprise-level integrations of Conversational Cloud and full cycle text and voice Conversation Design services” – said Dmytro Hrytsenko, founder and CEO at Master of Code
By integrating LivePerson’s Conversational Cloud with Master of Code’s Conversational AI services, brands can create more convenient, seamless customer and employee experiences via preferred digital channels including SMS, Facebook Messenger, WhatsApp, Google RCS, and Apple Business Chat.
Master of Code’s Conversational AI and in-house Conversation Design expertise make it easier for brands’ consumers and employees to interact with context-aware AI solutions.
“Bringing together Master of Code and LivePerson’s technical expertise and conversation design capabilities means brands can create exciting new ways for consumers and employees to interact with them through our Conversational Cloud. This opens up a whole new world of sales, marketing, and care journeys that can be exponentially scaled and deeply personalized through the power of Conversational AI,” said Mike Carney, VP, Technology Services at LivePerson
LivePerson’s industry-leading Conversational Cloud allows brands to leverage AI to design, manage, and optimize bot and agent-handled conversations on messaging channels, websites, and apps. Brands using the Conversational Cloud have seen results including up to 20% increases in average order value and customer satisfaction scores, up to 10x online sales conversions versus traditional websites, and 50% lower labor costs and agent attrition. Master of Code provides services integration for the Conversational Cloud for enterprise brands and customization for high-impact solutions and full cycle text and voice Conversation Design services: conversation strategy and audit, conversation consulting and design.