Medallia, Inc., the global leader in customer and employee experience, today announced details for the industry’s premier event, Experience ‘25. The global event will be held at Wynn Las Vegas from March 24–26, 2025 and feature exceptional brands, pioneering leaders, and insightful peers to network with.
“Experience ‘24 was packed with inspiring speakers, hands-on learning opportunities, and so many different ways to network and exchange new ideas — and we have even bigger plans for Experience ‘25,” Simonetta Turek, Chief Product Officer at Medallia, said. “To deliver on their promises in an ever-changing world, organizations need to understand their customers and employees at every turn, and use those insights to look ahead and take meaningful action. We plan to showcase how Medallia’s powerful artificial intelligence and industry-leading experience platform puts our customers ahead of the curve, highlight innovative ways brands are creating loyalty, and unlock new ways of thinking.”
With an agenda filled with educational and thought-provoking sessions across customer experience, employee experience, contact center operations, and research and brand insights, Experience ‘25 will provide a variety of learning opportunities for leaders across industries. Sessions will include industry-focused workshops, success stories from leading brands, interactive roundtable discussions, expert panels, and product demonstrations.
A wide range of themes will be covered, including:
- Discover the power of AI: Experience the AI revolution with powerful capabilities so seamlessly and meticulously integrated that the CX industry is forever changed.
- Unlock employee potential: Learn how to create an empowered culture where people are the catalyst for impactful change and innovation.
- Build loyalty with confidence: Activate a cycle of continuous improvement that strengthens the brand and sets organizations apart from their competitors.
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