Mitto, a leading provider of global omnichannel communications solutions, today announced positioning in the 2023 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS).
Gartner notes “this Magic Quadrant for Communications Platform as a Service is the first version of this Magic Quadrant. It replaces the Market Guide for Communications Platform as a Service” – and defines CPaaS as: “A cloud-based platform used by developers to build and integrate an array of communications-related capabilities using APIs, software development kits (SDKs), integrated development environments (IDEs) and documentation.”
According to Gartner, by 2026, “90% of global enterprises will leverage communications platform as a service (CPaaS) as a strategic IT skill set to maintain digital competency, up from 30% in 2022.”
Mitto’s placement in the 2023 Gartner Magic Quadrant for Communications Platform as a Service follows a year of significant growth and customer success with enterprises across the world leveraging the provider’s industry-leading access to SMS, Voice, Viber, WhatsApp, and more – as well pre-built messaging tools and a growing list of integrations.
“The demand for reliability and quality in cloud communications has never been higher. Our advanced, AI-driven routing platform ensures global enterprises reach their customers with speed and cost efficiency,” said Andrea Giacomini, CEO of Mitto. “We believe our positioning in the Gartner report reflects our deep expertise and immense value as a CPaaS provider.”
Gartner, Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Daniel O’Connell, Ajit Patankar, et al, 18 September 2023
GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
For more such updates, follow us on Google News Martech News