Customer Experience, Service & Success

Netformx Partners with Taleka on Customer Success

Taleka consulting services and Netformx LifecycleXpert enable Cisco Partners to Maximize LCI Rewards
experience management

Netformx® (An Orchestra Group Company), a leader in automation tools for Cisco partner operations and incentive optimization for solution providers and distributors, announced today that Taleka, Ltd. is now a Netformx channel partner to recommend and resell their tools in support of Taleka’s Cisco Lifecycle Incentive (LCI) services. Taleka drives value for customers of Cisco Collaboration software by helping them use technology to solve problems.

Cisco rewards Partners for developing customer success practices and creating value across the customer experience lifecycle. Taleka’s Customer Experience Specialization services help Cisco Partners build and deliver customer success practices. Taleka’s experienced team and honed processes help Cisco Partners pre- and post-certification to scale their practice and drive revenues through Lifecycle selling, delivery, and LCI incentives.

Taleka is partnering with Netformx to leverage the Netformx LifecycleXpert™ application globally as part of its service offerings to help Cisco Partners maximize their LCI rewards. LifecycleXpert, powered by ChannelXpert™, analyzes, prioritizes, and manages Cisco LCI opportunities to simplify LCI management and increase reward payouts. The application helps Partners determine where to take action on plans and activities, see what’s needed to meet milestones and due dates, and track payments.

Netformx Application Suite provides automation and insights to simplify the complexity of providing end-customers with future-ready IT solutions that increase profitability for Cisco partners and solution providers and leverage rewards and rebates. Users deliver a better customer experience from presales to renewal with ongoing access to consolidated, and digestible distributor and vendor data combined with applied logic to ensure users have the right data at the right time to deliver value to the customer throughout their digital transformation journey.

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