Customer Experience, Service & Success

NGDATA appoints Doug Gross as CEO to support financial services sector growth


NGDATA, the company that helps brands to transform their customer engagement strategy and improve marketing and sales conversions through real-time data analytics, today announces the appointment of Doug Gross as Chief Executive Officer. The change in management reflects NGDATA’s growing focus on the banking industry, as the company looks to build on its success in this sector. Doug will take up his new position at NGDATA on February 1st 2019.

Doug joins from financial services technology specialists FIS Global, where he was Executive Director of Corporate Banking Solutions. He brings more than 30 years’ international experience in building mutual successes with customers in the financial services industry. Doug was previously CEO of payments technology firm Clear2Pay America, which was bought by FIS Global in 2014. Prior to this, he held senior positions with S1, Unisys and HSBC.

Together with co-founder Frank Hamerlinck and the current management team, the new CEO will be responsible for developing and delivering leading innovative marketing and customer engagement solutions that bring real value to data-driven companies, preparing NGDATA for further international growth. He will continue developing the NGDATA team into a customer focused organization with the best talent in the industry.

“We would like to thank Luc Burgelman, our outgoing CEO, for his contribution to building our reputation as the go-to experts for customer insight,” said Michel Akkermans, Chairman of the Board at NGDATA. “We also welcome Doug, who is the best person to extend our international presence. In particular, his experience and extensive network will be critical for our future expansion.”

NGDATA® helps brands in data-rich industries such as financial services, telecom, media/entertainment, utilities and hospitality, to capitalize on emerging opportunities in their customer data and to drive profitable customer experiences by supercharging analytics and campaign efficiency. The company’s Intelligent Customer Data Platform (CDP) puts people at the centre of every business via Customer DNA, which continuously learns from customer behaviour and context in real time. NGDATA partners with companies around the world, including Belfius Bank, Innogy and Telenet, to drive digital transformations. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific. For more information, please visit 

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