NICE announced Interactions 2025, the industry’s leading customer experience (CX) event, to take place June 16-18 at the Aria Hotel in Las Vegas. Over three dynamic days, businesses will gain a clear, actionable blueprint to harness the latest in AI and automation for customer service— turning insights, expert analysis, and proven best practices into immediate results. Interactions’ innovation showcase will include more than 50 live product demonstrations of NICE’s newest CXone Mpower innovations, including CXone Mpower Orchestrator.
This year’s celebrity keynote address will feature a special appearance by Kristen Bell, known for her starring roles in Frozen, Veronica Mars, The Good Place and most recently Nobody Wants This.
With an action-packed agenda featuring main stage keynotes, 100+ best practice sessions, interactive panels, and hands-on demos, Interactions 2025 brings together the brightest minds in CX to reveal how NICE’s customer service automation is powering smarter, faster service. Fortune 500 giants and iconic brands will take the spotlight in customer keynote sessions, sharing firsthand how CXone Mpower has revolutionized their operations. Additionally, attendees can book free, one-on-one consultations with leading industry analysts — crafting a personalized game plan to drive immediate results. Reserve a complimentary session here.
On June 16, NICE kicks off Interactions with EDU Training Day — a hands-on learning experience packed with immersive sessions led by NICE experts. Attendees will walk away with insider strategies, pro tips, and practical guidance to unlock the full power of next-gen customer service technology.
During Interactions, NICE will host an Investor Day on June 17, which will include presentations from NICE executives and product and technology sessions.
Scott Russell, CEO, NICE said, “Interactions 2025 is the launchpad for the next era of customer service automation. We’re unveiling powerful new CXone Mpower innovations that are redefining how businesses operate — delivering smarter automation, faster resolutions, and unmatched customer experiences. If you want to lead the AI revolution in customer service, this is where it starts.”
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