NICE (Nasdaq: NICE) today announced that NICE has received the highest score for the Attended Automation use case in the 2022 Gartner Critical Capabilities for Robotic Process Automation research report. NICE was one of 15 vendors evaluated in this report. NICE also ranked in the top 5 for the Unattended Automation use case. Click here to access a complimentary copy of the report.
NICE believes that its ranking is influenced by NEVA (NICE Employee Virtual Attendant), an agent personal assistant with built-in capabilities for real-time speech analytics. NEVA enables intelligent process optimization while unleashing employees’ potential to ensure exceptional customer experiences. NICE’s expansion of its automation discovery solution, with advanced snapshots and a ‘click to automation’ for faster development, is highly appreciated by its customers as well as helps with their citizen development efforts.
This recognition in the 2022 Gartner Critical Capabilities for Robotic Process Automation report joins NICE’s earlier recognitions this year as the only vendor named a Leader by Gartner in both the 2022 Magic Quadrant™* reports for Robotic Process Automation and CCaaS.
Barry Cooper, President, CX Division, NICE, said, “We are very pleased to have scored highest in the Attended Automation Use Case in the 2022 Gartner Critical Capabilities for Robotic Process Automation Report, which we believe reflects our commitment to propelling frictionless customer experience to the next level. Today’s digital consumers expect more, and only organizations who leverage digital and AI capabilities, like RPA, will continue to lead into the future.”
Click here for complimentary access to the full report.
Gartner Disclaimers
GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Sources:Gartner,ical apabilities for Robotic Process Automation, By Analyst(s): Saikat Ray, Arthur Villa, Paul Vincent, Melanie Alexander, Published 22 August 2022
Tune in to Martech Cube Podcast for visionary Martech Trends, Martech News, and quick updates by business experts and leaders!!!