Customer Experience, Service & Success

NICE Releases 2021-2022 ESG Report

Newly released ESG report highlights the power of NICE’s proactive approach to ESG, enabling more sustainable and responsible operations while creating long-term value for all stakeholders

NICE (Nasdaq: NICE) today announced the release of its 2021-2022 Environmental, Social and Governance (ESG) report. NICE remains deeply committed to social contribution, environmental sustainability and good corporate citizenship. NICE delivered on its goals set out in the inaugural ESG report released last year and outlined its goals for 2023 in the report, which adheres to GRI Materiality Disclosure Service standards.

Access the full report here.

In the environmental realm, NICE reported a decrease in scope 1 and scope 2 CO2e emission intensity. NICE recognizes climate change as one of the biggest threats to society, and in this context is committed to improving the organization’s institutional capacity to assist with climate change mitigation. NICE’s cloud-centered strategy promotes efficient energy consumption for customers, without them needing to compromise on high-quality solutions. NICE has put an increased focus on sustainability in its products that reduce carbon emissions because of minimizing dark data. NICE is also proud to have chosen data center providers that mainly consume electricity sourced from renewable energy, resulting in low data center emissions, and NICE continues to collect data on carbon emissions and water consumption to increase transparency.

When it comes to social activity, NICE increased its employee headcount to nearly 8000 employees at the end of 2022. NICE understands that its employees and communities are essential to its success. NICE also shifted to a hybrid working model, providing flexibility for employees. Furthermore, NICE launched several leadership development programs such as Lead2Win, Growing Peas in Space, and the Accelerated Leadership Program in 2022, which have proven successful in providing managers with new skills and knowledge, leading to better decision-making and increased effectiveness in managing teams. NICE continues its commitment to empowering girls to explore and excel in technology through its Code:Coda program to address the gender gap and improve the diversity in the high-tech sector.

In the area of corporate governance, additional highlights of NICE’s ESG report include that in both 2021 and 2022, 100% of NICE’s employees participated in comprehensive compliance training. The report also highlighted, because of NICE’s continued focus on customer experience, the NPS score improved by over 20 points. Additionally, in 2022, the overall satisfaction with the different domains improved by up to 5 points year-over-year.

Additionally, due to the company’s ongoing commitment to sustainability and other ESG-related principles, in early 2023, NICE established an ESG Steering Committee, dedicated to overseeing all relevant topics within our company and throughout our lines of business.

Barak Eilam, CEO, NICE, said, “This report outlines NICE’s clear long-term strategy and coordinated execution in cementing our leadership in the markets in which we operate. It is our core mission to make the world a better place. We are doing that through keeping people secure with our Public Safety first-responder solutions, preventing financial fraud and crime with our compliance solutions and driving exceptional customer experience with our AI and customer engagement solutions.”

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