Parlance, a provider of conversational AI solutions for health systems, announced an agreement with athenahealth, Inc. through the company’s Marketplace program. As part of the athenahealth® Marketplace, this newly integrated application is now available to athenahealth’s growing network of healthcare. The Parlance IVA (intelligent virtual assistant) enables healthcare consumers to easily connect to the people, information, and services they need by using their voice, no matter the volume of patient demand. By seamlessly integrating with athenaOne, Parlance manages a wide array of call interactions, streamlining workflows and enhancing patient satisfaction without overloading human agents.
“For over 25 years, Parlance has been a leader in the healthcare IT space. By delivering automation to the voice channel, we improve operational efficiency and save money for healthcare organizations that range in size from single specialty offices to multidisciplinary health systems with billions in total revenue,” said Joseph Maxwell, CEO of Parlance. “Parlance delivers instant ROI for hundreds of health systems across the United States. We also benefit athenaOne users by automating a large variety of call interactions, improving both the patient and agent experience.”
athenahealth is a leading provider of network-enabled software and services for medical groups and health systems nationwide. Its electronic health records, revenue cycle management, and patient engagement tools allow anytime, anywhere access to drive better financial outcomes for practices and enable providers to deliver better quality care. athenahealth’s vision is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Marketplace partner, Parlance joins a community of innovative, like-minded healthcare professionals working to bring best-in-class solutions to the athenahealth provider base.
Over 70% of patients and caregivers still use the phone as their dominant channel preference. Integrating the Parlance IVA into health system operations enables callers to speak in their natural voices to accomplish what they need, simplifying the process for patients regardless of their digital proficiency. The Parlance IVA handles many routine tasks, including autonomously creating patient cases in athenaOne. Digitizing the voice channel reduces call handling times—saving 15 seconds to several minutes per interaction—which translates into thousands of hours of labor saved each month for mid-sized health systems. This optimization allows your agents to focus on more complex tasks, improving both efficiency and patient satisfaction.
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