Customer Experience, Service & Success

Payroc’s Stephanie Puerto Wins Excellence in Customer Service Award

Puerto named Executive of The Year in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group
customer care experience

Payroc today announced SVP of Operations, Stephanie Puerto, has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group.

Puerto was named Executive of The Year. One of Payroc’s company’s core values is “Lead with grit”, which is all about being quick thinking, resourceful, courageous, original, and innovative. All of those qualities can be seen in Stephanie’s leadership on a daily basis.

Stephanie is a unique leader because she not only leads by example, she gets down in the trenches to understand exactly what every job function entails. This helps her understand what every employee encounters on a daily basis as well as the challenges customers are experiencing. This gives her a comprehensive understanding of her departments, leading to solutions that benefit our customers while utilizing the tools and resources available to her team.

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn;t be able to live as comfortably as we have for the last year,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “It is our honor to recognize Stepahnie Puerto as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

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